Capacity Management (ServiceNow/BMC) ITSM (Banking)
Exp. :: 7 - 12 years
Package :: Not Disclosed
Location :: Riyadh
Job description
**Required Tools & Technologies:** -ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
**Relevant Certifications:
** - ITIL Foundation **Experience Requirements:**
- 5+ years in architecture, performance engineering, and major incident leadership.
**Soft Skills & Banking Behaviors:** - Clear communication with operations, security, audit, and business stakeholders. -
Evidence-driven troubleshooting; strong documentation and runbook hygiene. - Ownership mindset with 24x7 support readiness and on-call rotation participation.
Profiles will be fit for our position who have hands-on and solutioning/architect side with 12 to 17 years of experience with tools like ITSM (ServiceNow/BMC), monitoring/capacity (Grafana/Prometheus), SolarWinds (Monitoring/Capacity), VMware Aria.
- Provide L3-level support for Capacity Management in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Maintain high availability, performance, and security; participate in DR/BCP drills.
- Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.
- Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.
- Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.
- Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.
**Key Responsibilities:**
- Provide L3-level support for Capacity Management in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Maintain high availability, performance, and security; participate in DR/BCP drills.
- Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.
- Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.
- Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.
- Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.
**Required Tools & Technologies:**
- ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools
**Relevant Certifications:**
- ITIL Foundation
Role: Technology / IT - Other
Industry Type: IT Services & Consulting
Department: Project & Program Management
Employment Type: Full Time, Permanent
Role Category: Technology / IT