TECHNICAL APPLICATION SYSTEMS ADMIN – CONNECTED SERVICES

Technical Application Systems Admin – Connected Services

Responsible for supporting the connected services of PACCAR

Job Description

In the position of Technical Application Admin you will provide Tier 2 or Tier 3 level support on the landscape of the various operational services and systems used within the Global Connected Services (GCS). You will interact with various people (external/internal) on operational and tactical level.

Tasks:

• Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier 1 or Tier 2 support teams.
• Provide System Administration support for a variety of GCS specific products (Zuora subscription management, API Catalog documentation and deployment, e-commerce proprietary tool, other systems TBD)
• Support the users and monitor the condition and/or performance of various systems/processes/methods and correct or improve after approval of all relevant stakeholders.
• Be engaged in development activities that might affect GCS systems/processes and analyze possible effects.
• Define and/or execute tests, make sure all relevant documentation, procedures, directives and/or instructions are available.
  • Plan and coordinate the activities, monitor progress of the work and take appropriate actions within own level of authority or escalate to a higher level of authority if required.
• Administering user permissions & administration
• Troubleshoot SSO, passwords, and Security issues.

Experience Requirements:

• A bachelor’s or graduate’s degree in programming, computer engineering, computer science, or a related field.
• 2-3 years in a Technical or System support role
• Broad working knowledge of computer systems, databases (SQL, Snowflake) and API packaging and deployment.
• Experience with IT Service Management ticketing tools like Cherwell, and project management.
• Excellent technical skills.
• Expertise in troubleshooting system problems.
• Strong customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle fast paced environment and multi-task.
• Security and Monitoring.
• Account Access Management.

Experience Preferred:

• • Cloud Computing, (AWS, Azure, Kafka)
  • Data Pipelines and Ingestion processes. (Apigee)
  • API Development
  • Python
  • Automation and Scripting
  • Experience with Business Intelligence tools (Tableau, Looker, etc)

Role: Administration – Other

Salary: Not Disclosed by Recruiter

Industry: IT Services & Consulting

Department: Administration & Facilities

Role Category: Administration

Employment Type: Full Time, Permanent

Education

UG: B.Tech/B.E. in Any Specialization